Primary location base pyy range: $99,800 usd - $14...
Fully remote
Enterprise saas solutions
Customer success management
Account management
The company is a leading AI platform for managing people, money, and agents, shaping the future of work with a culture rooted in integrity, empathy, and shared enthusiasm
Job Summary
The company is a leading AI platform for managing people, money, and agents, shaping the future of work with a culture rooted in integrity, empathy, and shared enthusiasm.
The role is responsible for partnering with enterprise and strategic clients to provide exceptional service for onboarding, training, ongoing support, and renewal/expansions.
The company offers trust to take risks, tools to grow, skills to develop, and the support of a company invested in you for the long haul.
Matching Summary
The company is a leading AI platform for managing people, money, and agents, shaping the future of work with a culture rooted in integrity, empathy, and shared enthusiasm.
Salary
Primary Location Base Pay Range: $99,800 USD - $149,600 USD; Additional US Location(s) Base Pay Range: $90,300 USD - $160,400 USD; Bonus/Equity: Role may be eligible for Workday Bonus Plan or role-specific commission/bonus, as well as annual refresh stock grants
Skills & Requirements
Must-have
enterprise SaaS solutions
customer success management
account management
troubleshooting and product support
client onboarding and training
Nice-to-have
sun-drenched optimism and drive
curious minds and courageous collaborators
empathy and shared enthusiasm
HR/recruiting software experience
Key Requirements
7+ years customer success or account management experience
5+ years customer success or account management experience
7+ years supporting enterprise SaaS solutions
5+ years supporting enterprise SaaS solutions
Technical understanding of complex software ecosystems
Experience educating clients on products
Comfortable working with global, cross-functional teams