Non-medical Claims, Consultant

AIA Australia

Not specified
7+ years life claims processing experience
Knowledge of financial services act
Ability to handle litigation and disputes
AIA Australia is seeking a Non-medical Claims Consultant to provide technical coaching, monitor team KPIs, and handle complex claims cases. The ideal candidate should have over seven years of experience in life claims processing, a degree in a relevant field, and strong communication skills in English and Bahasa Malaysia

Job Summary

  • The role involves providing technical coaching and guidance to the claims team while monitoring daily and monthly KPIs.
  • Candidates will be responsible for handling complaints, disputes, and litigated claim cases including correspondence with regulators and lawyers.
  • The position requires reviewing processes and system enhancements to improve operational efficiency and turnaround time.

Matching Summary

Match Score: 85

AIA Australia is seeking a Non-medical Claims Consultant to provide technical coaching, monitor team KPIs, and handle complex claims cases. The ideal candidate should have over seven years of experience in life claims processing, a degree in a relevant field, and strong communication skills in English and Bahasa Malaysia.

Skills & Requirements

Must-have

  • 7+ years life claims processing experience
  • Knowledge of Financial Services Act
  • Ability to handle litigation and disputes

Nice-to-have

  • Mandarin language skills
  • Experience with new product launches
  • Roadshow and workshop facilitation

Key Requirements

  • Degree in Medicine, Bioscience, or Life Sciences
  • More than 7 years working experience in life claims processing
  • Sound knowledge of Financial Services Act and insurance provisions

Work Rights

Not specified

Tailored Resume

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