Senior Customer Service Representative - German Speaking

bp

Hybrid
C1 level of german language knowledge
Experience in telephone customer service environment
Strong problem solving and time management skills
The role provides first and second line customer support to external Key Customers, internal Customers, and other Consumers

Job Summary

  • The role provides first and second line customer support to external Key Customers, internal Customers, and other Consumers.
  • Senior Customer Facing CSRs act as the primary point of contact for BP telephone-based enquiries and are responsible for resolving key account issues.
  • The company supports employees to learn and grow in a diverse and ambitious environment committed to inclusivity.

Matching Summary

The role provides first and second line customer support to external Key Customers, internal Customers, and other Consumers.

Skills & Requirements

Must-have

  • C1 level of German language knowledge
  • Experience in telephone customer service environment
  • Strong problem solving and time management skills

Nice-to-have

  • Previous experience with Key Account Customers
  • Ability to build effective working relationships
  • Highly motivated individual with strong organization skills

Key Requirements

  • Educated to A Level standard or equivalent
  • C1 level of German language proficiency
  • Experience using SAP and/or Siebel systems

Work Rights

Not specified

Tailored Resume

Cover Letter