Deskside Support Team Lead

WorkFusion

Manhattan, NV, United States
On-site
Team lead experience with direct reports
Windows 7/8/10 os troubleshooting
Microsoft office and outlook support
WorkFusion is seeking a Deskside Support Team Lead to oversee a team of desktop support representatives in Manhattan, NV. The role requires strong technical expertise in troubleshooting and managing desktop and server issues, along with leadership skills for guiding a team and ensuring efficient operations

Job Summary

  • The role requires leading a team of desktop support representatives to ensure the day-to-day operation of technology applications and equipment.
  • Candidates must possess extensive experience in troubleshooting hardware, software, network connectivity, and VoIP issues across various systems.
  • Responsibilities include managing staff schedules, performance appraisals, and ensuring expedient resolution of IT tickets through defined escalation processes.

Matching Summary

Match Score: 85

WorkFusion is seeking a Deskside Support Team Lead to oversee a team of desktop support representatives in Manhattan, NV. The role requires strong technical expertise in troubleshooting and managing desktop and server issues, along with leadership skills for guiding a team and ensuring efficient operations.

Skills & Requirements

Must-have

  • Team Lead experience with direct reports
  • Windows 7/8/10 OS troubleshooting
  • Microsoft Office and Outlook support
  • Active Directory management
  • Ticketing system queue management
  • Hardware deployment and inventory
  • Network connectivity troubleshooting

Nice-to-have

  • Conflict management training
  • Appreciation sharing skills
  • Vendor coordination abilities
  • Data discovery assistance
  • Litigation support knowledge
  • Strong analytical problem solving
  • Customer relationship handling

Key Requirements

  • 2-3 years Team Lead experience
  • Minimum 5 direct reportees
  • 4-5 years technical support experience
  • ITIL, MCSE, CCNA certifications preferred
  • Experience with Remedy Ticketing system
  • Hands-on MDM application proficiency
  • Ability to lift 30-40lbs equipment

Work Rights

Not specified

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