Not specified; not specified; comprehensive benefi...
6+ years customer service experience
Direct phone-based communication skills
Experience managing client escalations
This role involves serving as a trusted advocate for partners to ensure issues are resolved quickly and consistently to support their business growth
Job Summary
This role involves serving as a trusted advocate for partners to ensure issues are resolved quickly and consistently to support their business growth.
The position requires managing time-sensitive inquiries from external partners and internal departments while providing responses within defined service level agreements.
Benefits include a Fuel Your Life program for well-being, paid holidays, mental health support, and comprehensive medical, dental, and vision insurance options.
Matching Summary
This role involves serving as a trusted advocate for partners to ensure issues are resolved quickly and consistently to support their business growth.
Salary
Not specified; Not specified; Comprehensive benefits including medical, dental, vision, life, disability, retirement planning, and tuition assistance
Skills & Requirements
Must-have
6+ years customer service experience
Direct phone-based communication skills
Experience managing client escalations
Ability to work within defined SLAs
Strong interpersonal relationship management
Nice-to-have
Bachelor's degree or equivalent experience
Payments or merchant acquiring industry background
Familiarity with Clover from Fiserv products
Experience in shifting priority environments
Understanding of ISO operating models
Key Requirements
6+ years experience in customer service or account management
High school diploma or equivalent combination of education/experience
Valid and unrestricted U.S. work authorization required
No sponsorship available for temporary visas
Work Rights
Must have valid and unrestricted U.S. work authorization