It Knowledge Analyst, Avp

OCBC

Tampines, Singapore
Competitive base salary; not specified; holistic f...
Onsite
5+ years it service management experience
Known error database management
Incident and problem management workflows
The role is responsible for managing the Known Error Database to enable rapid incident resolution and organizational learning

Job Summary

  • The role is responsible for managing the Known Error Database to enable rapid incident resolution and organizational learning.
  • Candidates must enforce standards for KEDB taxonomy, templates, and metadata while conducting periodic reviews.
  • The position offers a competitive base salary, holistic flexible benefits, and industry-leading professional development opportunities.

Matching Summary

The role is responsible for managing the Known Error Database to enable rapid incident resolution and organizational learning.

Salary

Competitive base salary; Not specified; Holistic flexible benefits

Skills & Requirements

Must-have

  • 5+ years IT Service Management experience
  • Known Error Database management
  • Incident and Problem Management workflows
  • Strong documentation and governance skills

Nice-to-have

  • ITIL v4 certification
  • Analytics and continuous improvement mindset
  • Collaborative team environment
  • Future-ready career growth opportunities

Key Requirements

  • Bachelor's degree in IT or related field
  • At least 5 years in IT Service Management or operations
  • Familiarity with ITIL practices (Incident, Problem, Change, Knowledge)
  • 100% work in office requirement based in East Singapore

Work Rights

Not specified

Tailored Resume

Cover Letter