The PABX Operator is responsible for professionally handling all incoming and outgoing calls, ensuring efficient internal and external communication
Job Summary
The PABX Operator is responsible for professionally handling all incoming and outgoing calls, ensuring efficient internal and external communication.
The ideal candidate will deliver outstanding guest service in line with the standards of a luxury five-star hotel, while maintaining discretion and confidentiality.
Four Seasons provides employees with the same level of care that we expect to be shared with our guests.
Matching Summary
The PABX Operator is responsible for professionally handling all incoming and outgoing calls, ensuring efficient internal and external communication.
Skills & Requirements
Must-have
Handle incoming and outgoing calls
Deliver outstanding guest service
Maintain discretion and confidentiality
Operate PABX system effectively
Answer calls promptly and professionally
Relay messages accurately
Nice-to-have
Commitment to luxury with genuine heart
Recognizing a familiar face
Creating impressions that stay a lifetime
Connect to people and the world
Key Requirements
High school diploma or equivalent
Minimum 1 year of experience
Professional and courteous telephone etiquette
Strong listening skills and attention to detail
Ability to remain calm in high-pressure situations
Familiarity with hotel communication systems
Basic computer proficiency
High level of personal presentation
Able to work a flexible schedule
Excellent verbal communication skills in English
Must be able to speak, read, and write Bahasa Malaysia