Sr Business Process Analyst - Knowledge Management And Ai
Elsoc
Not specified; not specified; not specified
Fully remote
8+ years business process analyst experience
5+ years knowledge management tools kcs
Process mapping lean six sigma methodologies
The role involves analyzing knowledge trends and driving process optimization to strengthen the knowledge ecosystem and enhance digital AI tools
Job Summary
The role involves analyzing knowledge trends and driving process optimization to strengthen the knowledge ecosystem and enhance digital AI tools.
Candidates will collaborate with cross-functional teams to map existing support processes and develop clear documentation including SOPs and process flows.
Workday offers a flexible work approach requiring at least half of the time each quarter in-office or in the field with customers.
Matching Summary
The role involves analyzing knowledge trends and driving process optimization to strengthen the knowledge ecosystem and enhance digital AI tools.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
8+ years Business Process Analyst experience
5+ years knowledge management tools KCS
Process mapping Lean Six Sigma methodologies
SQL and data visualization tools proficiency
Digital agent and AI chatbot experience
Nice-to-have
Curious minds and courageous collaborators
Adaptable self-starter with sun-drenched optimism
Experience with emerging AI technologies
Strong written and verbal communication skills
Key Requirements
Bachelor's degree in related field or equivalent experience
KCS and Lean Six Sigma certification highly desirable
2+ years experience with SQL and data visualization