5-7 years experience in customer success or enterprise account management
Proven track record serving federal government clients
Deep understanding of saas delivery models and digital transformation
Granicus is seeking an Experience Partner 3, a senior-level role focused on managing complex client relationships in the Govtech sector. The position involves strategic engagement with high-value clients, overseeing implementation, and driving long-term client success, all within a flexible and inclusive remote-first work environment
Job Summary
The Experience Partner 3 is a senior-level role responsible for managing high-value, complex client relationships across the full customer lifecycle.
Granicus serves over 5,500 federal, state, and local government agencies with comprehensive cloud-based solutions for communications and records management.
The company offers flexible benefits including 100% employer-paid health plans, paid parental leave, and work-from-home reimbursement.
Matching Summary
Match Score: 85
Granicus is seeking an Experience Partner 3, a senior-level role focused on managing complex client relationships in the Govtech sector. The position involves strategic engagement with high-value clients, overseeing implementation, and driving long-term client success, all within a flexible and inclusive remote-first work environment.
Salary
Base: USD $89,000.00 - USD $102,000.00 /Yr; Bonus/Equity: Not specified; Benefits: Comprehensive package including 100% employer-paid health plan and 401(k) match
Skills & Requirements
Must-have
5-7 years experience in customer success or enterprise account management
Proven track record serving Federal government clients
Deep understanding of SaaS delivery models and digital transformation
Nice-to-have
Experience mentoring junior team members
Strong leadership and coaching skills
Ability to drive upsell and cross-sell opportunities
Key Requirements
Bachelor's degree in Business, Public Administration, Communications, or related field
5-7 years of experience in consulting, customer success, or enterprise account management
Specific experience serving Federal government clients