It Office Support Technician-euc L2

Avaso Ltd

On-site
Onsite it technical support
Servicenow or similar ticketing
Microsoft windows 7 and 10 expertise
As part of the Site Technology Servicing team, we provide onsite IT technical support for end-user devices and office IT within the site scope

Job Summary

  • As part of the Site Technology Servicing team, we provide onsite IT technical support for end-user devices and office IT within the site scope.
  • The role includes technical guidance, workload prioritization, asset management, and coordination with backend teams and external vendors.
  • The engineer will manage BAU activities focusing on SLAs, CSAT, response times, and maintaining SOPs and runbooks for global team use.

Matching Summary

As part of the Site Technology Servicing team, we provide onsite IT technical support for end-user devices and office IT within the site scope.

Skills & Requirements

Must-have

  • Onsite IT technical support
  • ServiceNow or similar ticketing
  • Microsoft Windows 7 and 10 expertise
  • Active Directory knowledge
  • Office 365 and SharePoint support
  • IT asset management
  • VPN troubleshooting

Nice-to-have

  • Self-disciplined and highly motivated
  • Good decision-making skills
  • Prioritization based on SLA
  • Vendor coordination
  • User education and onsite training
  • Project support leadership
  • Plant environment experience

Key Requirements

  • 5+ years IT support experience
  • Experience in corporate enterprise environment
  • Knowledge of Microsoft Windows 7 and 10
  • Experience with ServiceNow or similar ticketing system
  • Understanding of Active Directory
  • Familiarity with Microsoft server technologies
  • Plant environment knowledge

Work Rights

Not specified

Tailored Resume

Cover Letter