Helpdesk Supervisor

Skanska UK

London, United Kingdom
On-site
Proficient use of o365 office systems
Experience with cafm computerized systems
Ability to gain and maintain dv clearance
The role involves leading the Help Desk team to proactively manage reactive and planned tasks through the CAFM system

Job Summary

  • The role involves leading the Help Desk team to proactively manage reactive and planned tasks through the CAFM system.
  • Skanska offers a 24/7 digital GP service, financial wellbeing support, and enhanced family benefits including parental leave.
  • Candidates must be able to generate work orders, update task records, and dispatch appropriate engineers or sub-contractors.

Matching Summary

The role involves leading the Help Desk team to proactively manage reactive and planned tasks through the CAFM system.

Skills & Requirements

Must-have

  • Proficient use of O365 office systems
  • Experience with CAFM computerized systems
  • Ability to gain and maintain DV clearance
  • Proactive task management through CAFM
  • Telephone and email client response

Nice-to-have

  • Works well under pressure
  • Can do attitude
  • Assist in producing monthly reports
  • Mitigation strategies for reactive tasks

Key Requirements

  • DV clearance eligibility required
  • Previous CAFM system knowledge
  • O365 proficiency mandatory

Work Rights

Must have DV clearance

Tailored Resume

Cover Letter