Sr Business Process Analyst - Knowledge Management And Ai

Workday

Fully remote
8+ years business process analyst experience
5+ years knowledge management tools and kcs
Process mapping and lean six sigma methodologies
This role involves analyzing knowledge trends and driving process optimization to strengthen the knowledge ecosystem for global customer support

Job Summary

  • This role involves analyzing knowledge trends and driving process optimization to strengthen the knowledge ecosystem for global customer support.
  • The company is a Fortune 500 leader in AI platforms dedicated to shaping the future of work with a culture rooted in integrity and empathy.
  • Candidates will collaborate with cross-functional teams to integrate knowledge management systems with other platforms to optimize AI solutions.

Matching Summary

This role involves analyzing knowledge trends and driving process optimization to strengthen the knowledge ecosystem for global customer support.

Skills & Requirements

Must-have

  • 8+ years Business Process Analyst experience
  • 5+ years knowledge management tools and KCS
  • Process mapping and Lean Six Sigma methodologies
  • SQL and data visualization tool proficiency
  • Experience with digital support technologies

Nice-to-have

  • Understanding of artificial intelligence concepts
  • Experience with machine learning frameworks
  • Strong written and verbal communication skills
  • Adaptability in high-growth environments
  • Curious minds and courageous collaborators

Key Requirements

  • Bachelor's degree in related field or equivalent experience
  • KCS and Lean Six Sigma certification highly desirable
  • 2+ years experience with SQL and data visualization

Work Rights

Not specified

Tailored Resume

Cover Letter