Customer Support Advisor Night Shift

JOHNSON CONTROLS

Manchester, United Kingdom
Competitive salary; bonus plan: performance-based;...
Fully remote
Customer service skills and experience
Excellent communication skills
Problem-solving interest
Johnson Controls is a global leader in smart, healthy, and sustainable buildings, reimagining building performance to better serve people, places, and the planet

Job Summary

  • Johnson Controls is a global leader in smart, healthy, and sustainable buildings, reimagining building performance to better serve people, places, and the planet.
  • You will diagnose and troubleshoot security alarm faults, use monitoring software, and deliver excellent customer service to residential customers.
  • Benefits include competitive salary, performance bonuses, generous leave, pension plan, life assurance, and extensive career growth opportunities.

Matching Summary

Johnson Controls is a global leader in smart, healthy, and sustainable buildings, reimagining building performance to better serve people, places, and the planet.

Salary

Competitive Salary; Bonus Plan: Performance-based; Benefits: Pension plan (up to 7% employer match), Life assurance, Employee assistance program, Referral scheme, Exclusive Discounts, Holiday Purchase Scheme

Skills & Requirements

Must-have

  • Customer service skills and experience
  • Excellent communication skills
  • Problem-solving interest
  • Support field engineers
  • Handle high-security requirements

Nice-to-have

  • Technical problem-solving experience
  • Convey technical information clearly

Key Requirements

  • Night shift rotation 4-on/4-off schedule
  • Requires 6-8 weeks of daytime training

Work Rights

Not specified

Tailored Resume

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