Strategic Customer Success Manager, Emea

Ashby

Remote
Remote
B2b saas enterprise customer success
Complex configurable product support
Driving product adoption and value
Partner with Ashby’s largest and most complex customers, focusing on driving product adoption, customer health, and long-term value

Job Summary

  • Partner with Ashby’s largest and most complex customers, focusing on driving product adoption, customer health, and long-term value.
  • Develop strong product and domain expertise to help customers apply Ashby within their hiring workflows and achieve hiring excellence.
  • Enjoy unlimited PTO, a 10-year exercise window for stock options, and a generous equipment budget.

Matching Summary

Partner with Ashby’s largest and most complex customers, focusing on driving product adoption, customer health, and long-term value.

Skills & Requirements

Must-have

  • B2B SaaS enterprise customer success
  • complex configurable product support
  • driving product adoption and value
  • multi-threaded customer relationships
  • cross-functional collaboration
  • product and domain expertise

Nice-to-have

  • communicating with precision and clarity
  • listening first and advocating internally
  • thriving in complexity and learning depth
  • shaping new customer segments
  • detail-oriented and proactive ownership
  • data-driven improvement and risk spotting
  • recruiting or hiring management experience

Key Requirements

  • at least five years customer success experience
  • supporting enterprise customers
  • driving enablement
  • owning a strategic book of enterprise customers
  • experience with technically complex products

Work Rights

Not specified

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