Customer Experience Lead

Outlive

Remote
**
Build and run customer experience systems
Ai for customer support and automation
Shape user experience outside the product
** Outlive is seeking a Customer Experience Lead to build and manage a comprehensive system for onboarding, supporting, and retaining users of their health-focused product. This role emphasizes strategic customer experience design, operational excellence, and the effective use of AI in enhancing user interactions. **

Job Summary

  • Build and run a world-class system for onboarding, supporting, retaining, and transforming Outlive users.
  • Leverage AI responsibly and effectively to streamline support, improve responsiveness, and scale a great customer experience.
  • Your work will directly influence user outcomes, retention, and the trust users place in Outlive.

Matching Summary

Match Score: 75

** Outlive is seeking a Customer Experience Lead to build and manage a comprehensive system for onboarding, supporting, and retaining users of their health-focused product. This role emphasizes strategic customer experience design, operational excellence, and the effective use of AI in enhancing user interactions. **

Skills & Requirements

Must-have

  • Build and run customer experience systems
  • AI for customer support and automation
  • Shape user experience outside the product
  • Develop communication frameworks and feedback loops
  • Act as the voice of the user

Nice-to-have

  • Support premium consumer products
  • Behavioral psychology background
  • Familiarity with longevity/wellness domains

Key Requirements

  • 4-7+ years in Customer Experience/Success/Support Operations
  • Experience building CX systems from scratch
  • Comfortable being the first CX hire
  • AI-fluent
  • Low ego, high ownership, founder-adjacent work ethic

Work Rights

Not specified

Tailored Resume

Cover Letter