Senior Manager, Research & Insights

Manulife Financial Inc

Hong Kong, Hong Kong
Hybrid
8–10+ years of customer research experience
Experience in financial services
Strong analytical capabilities
Manulife Financial Inc is seeking a Senior Manager, Research & Insights in Hong Kong to lead customer research programs that enhance customer experience and inform strategic decisions. The ideal candidate will have extensive experience in customer research, particularly within financial services, and will be responsible for managing end-to-end research initiatives

Job Summary

  • At Manulife, our customers are at the center of everything we do, and millions of them rely on our products each day.
  • You will play an important role in helping Manulife Hong Kong & Macau achieve its customer-first ambitions.
  • We’ll empower you to learn and grow the career you want in a flexible environment.

Matching Summary

Match Score: 85

Manulife Financial Inc is seeking a Senior Manager, Research & Insights in Hong Kong to lead customer research programs that enhance customer experience and inform strategic decisions. The ideal candidate will have extensive experience in customer research, particularly within financial services, and will be responsible for managing end-to-end research initiatives.

Skills & Requirements

Must-have

  • 8–10+ years of customer research experience
  • experience in financial services
  • strong analytical capabilities
  • ability to manage end-to-end research initiatives

Nice-to-have

  • customer-centric mindset
  • strong communication skills
  • ability to challenge conventional processes

Key Requirements

  • University Degree in relevant discipline
  • 4+ years of hands-on research experience
  • Fluency in Cantonese and written Traditional Chinese

Work Rights

Not specified

Tailored Resume

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