Coordinates and executes operational support for all customer order-related processes, acting as the first point of contact for transaction investigations
Job Summary
Coordinates and executes operational support for all customer order-related processes, acting as the first point of contact for transaction investigations.
Responsible for maintaining and updating price lists, coordinating with Finance to resolve billing and collection issues, and supporting customer requests for quotes and pricing.
Monitors progress from initial contact to final resolution, provides timely reports to support various departments, and understands production environments.
Matching Summary
Coordinates and executes operational support for all customer order-related processes, acting as the first point of contact for transaction investigations.
Skills & Requirements
Must-have
Customer order processing
Operational support
Inventory management
Pricing updates
Billing and collections
Customer communication
Nice-to-have
Respectful interaction
Open and honest communication
Integrity in actions
Teamwork and collaboration
Proactive problem-solving
Key Requirements
2-5 years of customer service/manufacturing experience
Data analysis, sales, and forecast experience
Advanced English proficiency
Ability to read and interpret contracts
Bachelor's degree in Business, Commerce, Administration, or Industrial Engineering