Operations Supervisor Psc

Johnson & Johnson UK

Pittsburgh, Pennsylvania, United States of America
Fully remote
Supervise and mentor team
Monitor team performance kpis
Implement operational processes
The Operations Supervisor will oversee daily operations, ensure superior service delivery, and support a team of direct reports

Job Summary

  • The Operations Supervisor will oversee daily operations, ensure superior service delivery, and support a team of direct reports.
  • You will play a critical role in enhancing the efficiency and effectiveness of our healthcare operations, ensuring we meet the needs of our patients while maintaining the highest standards of quality and compliance.
  • Identify inefficiencies and recommend improvements in workflows, systems, and procedures to increase productivity and improve the patient experience.

Matching Summary

The Operations Supervisor will oversee daily operations, ensure superior service delivery, and support a team of direct reports.

Skills & Requirements

Must-have

  • supervise and mentor team
  • monitor team performance KPIs
  • implement operational processes
  • handle escalated patient concerns
  • track operational metrics and reports
  • call center software and CRM tools

Nice-to-have

  • exercise independent judgment
  • manage deliverables fast-paced environment
  • exceptional customer focus
  • business solution-oriented capabilities

Key Requirements

  • Bachelor’s Degree required
  • 3+ years supervisory role call center
  • 4+ years working experience

Work Rights

Not specified

Tailored Resume

Cover Letter