Sr Business Process Analyst - Knowledge Management And Ai

Workday

Not specified; not specified; not specified
Fully remote
8+ years business process analyst experience
5+ years knowledge management tools kcs
Process mapping and analysis methodologies
The role involves analyzing knowledge trends and driving process optimization initiatives to strengthen the knowledge ecosystem and enhance digital AI tools

Job Summary

  • The role involves analyzing knowledge trends and driving process optimization initiatives to strengthen the knowledge ecosystem and enhance digital AI tools.
  • Candidates will collaborate with cross-functional teams to map existing support processes and develop clear documentation including SOPs and process flows.
  • Workday offers a flexible work approach requiring at least half of the time each quarter in-office or in the field with customers.

Matching Summary

The role involves analyzing knowledge trends and driving process optimization initiatives to strengthen the knowledge ecosystem and enhance digital AI tools.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 8+ years Business Process Analyst experience
  • 5+ years knowledge management tools KCS
  • Process mapping and analysis methodologies
  • SQL and data visualization tools proficiency
  • AI chatbot and automated systems experience

Nice-to-have

  • Lean Six Sigma certification preferred
  • KCS certification highly desirable
  • Strong analytical and problem-solving skills
  • Adaptable self-starter with attention to detail
  • Experience with digital support technologies

Key Requirements

  • Bachelor's degree in related field
  • 8+ years as Business Process Analyst
  • 5+ years in knowledge management tools
  • 2+ years experience with SQL
  • KCS and Lean Six Sigma certification desirable

Work Rights

Not specified

Tailored Resume

Cover Letter