This role serves as the first line of support, helping clients manage accounts and reach their financial goals through meaningful interactions
Job Summary
This role serves as the first line of support, helping clients manage accounts and reach their financial goals through meaningful interactions.
The position requires flexibility to work banking center hours including evenings and weekends, potentially across multiple locations within a reasonable travel distance.
CIBC offers a comprehensive benefits package including a competitive salary, pension plan, employee share purchase plan, and a dedicated paid day off for personal growth.
Matching Summary
This role serves as the first line of support, helping clients manage accounts and reach their financial goals through meaningful interactions.
Salary
Competitive salary; Incentive pay available; Benefits program and pension plan included
Skills & Requirements
Must-have
Client engagement and account management
Transaction processing and issue resolution
Digital literacy for mobile banking tools
Flexible availability including evenings and weekends
Willingness to work at multiple banking centers
Nice-to-have
Strong interpersonal communication skills
Empathy and client-centric mindset
Goal-oriented and proactive problem solving
Passion for continuous learning and growth
Ability to connect clients with specialized teams
Key Requirements
Legal eligibility to work in Canada
Valid work or study permit if applicable
Completion of attribute-based assessment or skills test