Senior Technical Account Manager

Workday

Warsaw, Poland
Base: zł193,800 pln - zł290,600 pln; bonus/equity:...
Fully remote
Customer support and success
Saas solution management
Enterprise software support
The Technical Account Management (TAM) team provides a proactive and personalized support experience for customers that require a higher level of engagement

Job Summary

  • The Technical Account Management (TAM) team provides a proactive and personalized support experience for customers that require a higher level of engagement.
  • The Technical Account Manager will develop and maintain close relationships with a strategic group of implementing and production customers.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

The Technical Account Management (TAM) team provides a proactive and personalized support experience for customers that require a higher level of engagement.

Salary

Base: zł193,800 PLN - zł290,600 PLN; Bonus/Equity: May be eligible for Workday Bonus Plan or role-specific commission/bonus, annual refresh stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • customer support and success
  • SaaS solution management
  • enterprise software support
  • strategic account management
  • customer relations and advocacy
  • issue resolution and escalation management

Nice-to-have

  • sun-drenched optimism and drive
  • curious minds and courageous collaborators
  • empathy and shared enthusiasm
  • fluent German, French or Spanish

Key Requirements

  • 7+ years product support/customer success/consulting
  • 5+ years SaaS implementation/management
  • BS/MS Technical Degree or equivalent experience
  • Fluent spoken and written English

Work Rights

Not specified

Tailored Resume

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