Senior Director Analyst, Customer Service And Support – Ai Expert Remote - Us

Gartner

Multiple Locations
Base: 172,000 usd - 202,500 usd; bonus/equity: ann...
Hybrid
Ai-enabled customer service solutions
Generative ai technologies application
Executive client communication
We’re seeking a Senior Director Analyst who is an expert in AI-enabled solutions within Customer Service and Support to advise leaders on leveraging AI and agentic technology

Job Summary

  • We’re seeking a Senior Director Analyst who is an expert in AI-enabled solutions within Customer Service and Support to advise leaders on leveraging AI and agentic technology.
  • The role involves authoring high-quality, actionable research content and delivering advice to executive clients through various media including virtual engagements.
  • Gartner offers world-class benefits, highly competitive compensation, and a hybrid work environment supporting virtual and in-person collaboration.

Matching Summary

We’re seeking a Senior Director Analyst who is an expert in AI-enabled solutions within Customer Service and Support to advise leaders on leveraging AI and agentic technology.

Salary

Base: 172,000 USD - 202,500 USD; Bonus/Equity: Annual bonus or uncapped sales incentive plan; Benefits: PTO, 401k match, stock purchase discount

Skills & Requirements

Must-have

  • AI-enabled customer service solutions
  • Generative AI technologies application
  • Executive client communication
  • Research and advisory expertise
  • Customer service automation technology
  • Remote work capability

Nice-to-have

  • Collaboration in multicultural global teams
  • Project management under tight deadlines
  • Innovation and ideation participation
  • Presentation at industry conferences
  • Commercial team support

Key Requirements

  • 12+ years relevant experience
  • Experience with AI agents and GenAI in customer service
  • Knowledge of AI vendor offerings like Salesforce and Microsoft
  • Executive presence and communication skills
  • Experience with customer service technology vendors

Work Rights

Not specified

Tailored Resume

Cover Letter