Travel & Expenses Customer Support Analyst (spanish Speaker)

ATR (Airbus/Leonardo)

Coimbra, Portugal
Hybrid
Spanish language fluency
English language fluency
Customer support experience
Manage incoming phone calls, emails and chat messages, identifying and assessing Airbus travelers' needs to achieve satisfaction

Job Summary

  • Manage incoming phone calls, emails and chat messages, identifying and assessing Airbus travelers' needs to achieve satisfaction.
  • Build sustainable relationships and trust with Airbus travelers through open and interactive communication, providing accurate information based on policies and tax laws.
  • The company offers diverse career opportunities, a hybrid working model, a modern office, an intense onboarding experience, and a motivated team.

Matching Summary

Manage incoming phone calls, emails and chat messages, identifying and assessing Airbus travelers' needs to achieve satisfaction.

Skills & Requirements

Must-have

  • Spanish language fluency
  • English language fluency
  • Customer support experience
  • Active listening skills
  • Handle phone calls and emails

Nice-to-have

  • Proactive and autonomous
  • Adaptable to different characters
  • Strong self-control
  • Promote best practices

Key Requirements

  • 1+ year of work experience
  • Customer Support or Contact Center experience
  • Fluency in English and Spanish
  • Strong phone contact handling skills
  • Awareness of compliance risks

Work Rights

Not specified

Tailored Resume

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