Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees through the AI-powered Experience Orchestration platform
Job Summary
Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees through the AI-powered Experience Orchestration platform.
This role owns strategic relationships across banking, telecommunications, and complex enterprise environments, influencing how organizations adopt, scale, and optimize Genesys Cloud to deliver better customer outcomes.
You will gain visibility into enterprise transformation programs, partner with senior leaders, and expand your influence across high value customer ecosystems.
Matching Summary
Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees through the AI-powered Experience Orchestration platform.
Skills & Requirements
Must-have
Strategic account management
Enterprise account ownership
Customer success planning
Executive stakeholder engagement
SaaS platform adoption
Nice-to-have
Empathy and collaboration
Innovation through AI
Customer advocacy enablement
Cross-functional team partnership
Key Requirements
10-12+ years experience in customer success, sales, or account management
Enterprise or strategic accounts within Argentina
SaaS, CX, or technology environments
Contact center, CCaaS, and CX ecosystems
Banking, telecommunications, or complex enterprise sectors