Director, Key Customer Management, Retail - Rising Retailers

Coca-Cola HBC AG

Shanghai, China
**
10+ years fmcg experience
Key account management expertise
Joint business planning leadership
** Coca-Cola HBC AG is seeking a Director of Key Customer Management for Retail in Shanghai, focusing on managing and growing relationships with key retail partners. The role requires extensive experience in FMCG, strategic customer management, and fluency in both English and Mandarin. **

Job Summary

  • This role is accountable for the P&L and overall business results delivery of a portfolio of strategic retail partners including Rising retailers like Busy Ming and Costco.
  • The selected candidate must be based in Shanghai and follow a hybrid work setup as this is not a fully remote position.
  • You will orchestrate cross-functional alignment across RGMX, RTM, Marketing, Supply Chain, Finance, and Franchise Operations to ensure customer plans are executed effectively.

Matching Summary

Match Score: 75

** Coca-Cola HBC AG is seeking a Director of Key Customer Management for Retail in Shanghai, focusing on managing and growing relationships with key retail partners. The role requires extensive experience in FMCG, strategic customer management, and fluency in both English and Mandarin. **

Skills & Requirements

Must-have

  • 10+ years FMCG experience
  • Key account management expertise
  • Joint business planning leadership
  • P&L ownership for strategic accounts
  • Fluent English and Mandarin skills

Nice-to-have

  • Strong matrix environment influence
  • Senior-level relationship building
  • Growth mindset culture fit
  • Strategic customer partnership development

Key Requirements

  • Bachelor's degree in Business or related field
  • 10+ years relevant experience in FMCG
  • Proven track record in key account management
  • Hands-on experience with ROI tracking and investment planning

Work Rights

Not specified

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