Technical Support Representative

Syncro

Remote
$22/h (usd); not specified; health insurance, unli...
Remote
It technical support experience
Rmm usage
Provide exceptional customer support
Syncro is seeking a dynamic and motivated Technical Support Representative to provide initial assistance and troubleshooting to partners

Job Summary

  • Syncro is seeking a dynamic and motivated Technical Support Representative to provide initial assistance and troubleshooting to partners.
  • Key responsibilities include responding to calls, emails, and chat support, documenting issues, guiding customers through standard procedures, and ensuring customer satisfaction.
  • Benefits include a pay range of $22/H (USD), unlimited PTO, 401k plan with company match, and comprehensive health insurance.

Matching Summary

Syncro is seeking a dynamic and motivated Technical Support Representative to provide initial assistance and troubleshooting to partners.

Salary

$22/H (USD); Not specified; Health Insurance, Unlimited PTO, 401k Plan, Parental Leave

Skills & Requirements

Must-have

  • IT Technical Support experience
  • RMM usage
  • Provide exceptional customer support
  • Address customer inquiries
  • Technical support via Telephone, Chat, and Email

Nice-to-have

  • Scripting Experience
  • Quickbooks Experience
  • PSA systems experience
  • Experience within our industry
  • Work with MSPs

Key Requirements

  • 2-3 years of IT Technical Support experience
  • Firm understanding of RMM usage
  • Proficient understanding of IT systems
  • Familiarity with support tools
  • Excellent communication skills
  • Exceptional phone presence and soft skills
  • Ability to multitask and prioritize
  • Understanding of MSP operations

Work Rights

Not specified

Tailored Resume

Cover Letter