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The Customer Service Intermediate Analyst position at "Work From Home With CiCi" focuses on managing high-profile client portfolios, resolving customer issues, and enhancing the overall customer experience. Candidates should possess 2-5 years of customer service experience, strong communication skills, and the ability to manage multiple tasks effectively.
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Job Summary
The Customer Service Intermediate Analyst is responsible for providing clients with resolutions and support in coordination with the Customer Service team.
Responsibilities include managing a portfolio of high-profile clients, ensuring queries are resolved timely and professionally, and providing coaching to the team.
The role requires assessing risk, demonstrating consideration for the firm's reputation, and adhering to applicable laws, rules, and regulations.
Matching Summary
Match Score: 75
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The Customer Service Intermediate Analyst position at "Work From Home With CiCi" focuses on managing high-profile client portfolios, resolving customer issues, and enhancing the overall customer experience. Candidates should possess 2-5 years of customer service experience, strong communication skills, and the ability to manage multiple tasks effectively.
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Skills & Requirements
Must-have
Provide client resolutions and support
Manage high-profile client portfolios
Investigate and resolve client queries
Communicate system failures and issues
Advise on process improvement
Maintain market and regulatory knowledge
Nice-to-have
Build strong client relationships
Focus on achieving quality results
Demonstrate ethical judgment
Drive compliance with regulations
Key Requirements
2-5 years of customer experience
Relevant experience in business/financial environment preferred
Demonstrated project management skills
Proven self-reliance and accountability
Proven investigative and analytical skills
Bachelor's degree/University degree or equivalent experience