Repair And Service- Sr. Customer Service Representative

Motionsolutions

West Monroe, LA, United States
On-site
In-depth product knowledge
Negotiate sale and purchase prices
Build customer relationships
Motionsolutions is seeking a Senior Customer Service Representative for their West Monroe, LA location. The role requires strong customer service skills, product knowledge, and experience in managing customer inquiries and orders while offering guidance to less experienced staff

Job Summary

  • The Senior Customer Service Representative responds to customer inquiries and places customer orders to ensure customer expectations are accurately determined and met.
  • This role has in-depth knowledge of the company's products and services and develops and broadens relationships with customers to fully understand needs and wants.
  • Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

Matching Summary

Match Score: 85

Motionsolutions is seeking a Senior Customer Service Representative for their West Monroe, LA location. The role requires strong customer service skills, product knowledge, and experience in managing customer inquiries and orders while offering guidance to less experienced staff.

Skills & Requirements

Must-have

  • In-depth product knowledge
  • Negotiate sale and purchase prices
  • Build customer relationships
  • Order processing and entry
  • Expedite backorders
  • Source products from inventory

Nice-to-have

  • Customer expectation management
  • Process improvement driver
  • Cost-effective shipping methods

Key Requirements

  • Five (5) or more years of related experience
  • High school diploma or GED
  • Excellent communication skills
  • Ability to multi-task
  • Excellent computer skills
  • Excellent negotiation skills
  • Strong product knowledge
  • Reliability, organization, and attention to detail

Work Rights

Not specified

Tailored Resume

Cover Letter