Leads and directs a major, global team of 4000+ field services associates and support personnel to deliver high quality technology solutions, services, and processes
Job Summary
Leads and directs a major, global team of 4000+ field services associates and support personnel to deliver high quality technology solutions, services, and processes.
Responsible to drive change into the team with a deep understanding of the end user experience journey.
Fully responsible for the Field Services operational metrics and financial performance, driving delivery excellence and cost competitiveness.
Matching Summary
Leads and directs a major, global team of 4000+ field services associates and support personnel to deliver high quality technology solutions, services, and processes.
Skills & Requirements
Must-have
Global Field Services Leadership
Technology Solutions Delivery
Client Relationship Management
Operational Metrics and Financial Performance
Innovation and Agility
End User Experience Focus
Nice-to-have
Thought Leadership
Talent Development
Culture Change
Competitive Offerings Development
Key Requirements
10+ years executive or senior level management experience
Experience managing revenue of $400M+
Experience overseeing global operations and process improvement functions within an organization of 500+
Experience in client facing roles at the ‘C’ level
Thorough financial acumen background including prior profit and loss responsibilities