Base: ~$42,000pyear; bonus/equity: possible bonuse...
Fully remote
Install, configure, troubleshoot hardware and software
Customer support via phone and remote tools
Maintain internal it infrastructure
This role provides full-time IT support and field services, including installing and supporting proprietary law enforcement and fingerprinting software
Job Summary
This role provides full-time IT support and field services, including installing and supporting proprietary law enforcement and fingerprinting software.
Key responsibilities include troubleshooting hardware/software, customer support, maintaining IT infrastructure, and assisting engineering with testing and bug fixes.
The position offers a base salary of ~$42,000/year with additional on-call pay, overtime, and possible bonuses, along with a mandatory 90-day in-office probationary period.
Matching Summary
This role provides full-time IT support and field services, including installing and supporting proprietary law enforcement and fingerprinting software.
Salary
Base: ~$42,000/year; Bonus/Equity: possible bonuses; Benefits: Not specified
Skills & Requirements
Must-have
Install, configure, troubleshoot hardware and software
Customer support via phone and remote tools
Maintain internal IT infrastructure
Assist engineering with testing and bug fixes
On-call support schedule participation
Nice-to-have
Strong communication and customer service skills
Ability to travel and lift equipment
Clean driving record and reliable transportation
Key Requirements
At least 2 years of IT support or technical field service experience
Troubleshoot Windows systems, Microsoft Office, and common IT tools
Basic understanding of networking concepts
Ability to travel, lift equipment, and pass a fingerprint-based background check
Must have a clean driving record and reliable transportation