Customer Service Representative – Concierge Service Team - Freedom Fertility

TheCignaGroup LLC

Base: $17.75 - $19.00 usd ph; bonus/equity: eligib...
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Minimum 1 year of customer service experience
High school diploma or ged required
Strong attention to detail and accuracy
** The Cigna Group is seeking a Customer Service Representative for its Freedom Fertility Concierge Service Team, offering a fully remote position that requires strong communication and problem-solving skills. The role focuses on assisting patients with fertility-related inquiries and coordinating care, while providing a supportive and caring company culture. **

Job Summary

  • This role involves using empathy and listening skills to handle inbound calls from patients regarding their fertility challenges.
  • Employees will coordinate fertility plans with physicians, manage medication shipments, and ensure 100% follow-up on customer issues.
  • The company offers comprehensive benefits including health coverage effective day one, a 401(k) match, and paid time off.

Matching Summary

Match Score: 75

** The Cigna Group is seeking a Customer Service Representative for its Freedom Fertility Concierge Service Team, offering a fully remote position that requires strong communication and problem-solving skills. The role focuses on assisting patients with fertility-related inquiries and coordinating care, while providing a supportive and caring company culture. **

Salary

Base: $17.75 - $19.00 USD per hour; Bonus/Equity: Eligible for annual bonus plan; Benefits: Medical, dental, vision, 401k match, tuition assistance

Skills & Requirements

Must-have

  • Minimum 1 year of customer service experience
  • High School Diploma or GED required
  • Strong attention to detail and accuracy
  • Excellent written and verbal communication skills
  • Knowledge of Microsoft Office Suite

Nice-to-have

  • Empathetic and fun-loving personality
  • Willingness to work flexible schedule including weekends
  • Experience in healthcare or pharmacy settings

Key Requirements

  • Minimum 1 year of customer service experience
  • High School Diploma or GED
  • Flexible schedule availability including Saturday rotation

Work Rights

Not specified

Tailored Resume

Cover Letter