The Technical Support Officer plays an important role in delivering high-quality IT services within Mercy Health’s Desktop team
Job Summary
The Technical Support Officer plays an important role in delivering high-quality IT services within Mercy Health’s Desktop team.
This position is responsible for providing reliable 1st and 2nd level technical support to end users across Mercy Health, ensuring incidents and service requests are resolved efficiently and in accordance with established service standards and procedures.
As a for-purpose organisation with over 10,000 dedicated, compassionate people, we continue to offer more services and deeper care than ever before.
Matching Summary
The Technical Support Officer plays an important role in delivering high-quality IT services within Mercy Health’s Desktop team.
Skills & Requirements
Must-have
1st and 2nd level technical support
troubleshooting end-user technology
supporting standard operating environment
hardware and software deployment
modern workplace technologies
customer-facing role
Nice-to-have
compassionate customer support
nurturing respectful relationships
collaborative team environment
genuinely interested in helping others
Key Requirements
Tertiary qualification or relevant work experience