Trade And Clients Support Specialist

Ibkr

Hong Kong, Hong Kong
Hybrid
Equities, options, futures, fx product knowledge
Excellent english and chinese communication
Client relationship management
Interactive Brokers Group, a leading global financial services company, is seeking a Trade and Clients Support Specialist for its Hong Kong office. The role involves providing high-touch support to professional clients in the Asia-Pacific region, requiring strong product knowledge and a client-centric approach

Job Summary

  • Respond to clients’ inquiries via ticket, telephone, email, and live chat.
  • Investigate account management and trade-related issues involving execution, order routing, trade busts, position liquidation, etc.
  • Candidates with prior experience in the areas of middle/back office operations, compliance, electronic trading, and fund administration will be given priority.

Matching Summary

Match Score: 85

Interactive Brokers Group, a leading global financial services company, is seeking a Trade and Clients Support Specialist for its Hong Kong office. The role involves providing high-touch support to professional clients in the Asia-Pacific region, requiring strong product knowledge and a client-centric approach.

Skills & Requirements

Must-have

  • Equities, Options, Futures, FX product knowledge
  • Excellent English and Chinese communication
  • Client relationship management

Nice-to-have

  • Technical level understanding of service issues
  • Process improvement recommendations

Key Requirements

  • Minimum 2 years’ experience
  • HKSI Paper 1 (Type 1, 2, and 3), FINRA Series 7 license or ability to obtain
  • Working knowledge of Microsoft Word, Excel, Bloomberg, UNIX

Work Rights

Not specified

Tailored Resume

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