[PERM] Customer Experience Manager (CRM: Hubspot)

GMP TECHNOLOGIES (S) PTE LTD

Singapore
Not specified; not specified; not specified
Not specified (assumed on-site based on location)
Hubspot crm management and optimization
End-to-end customer operations oversight
Team leadership and kpi management
GMP Technologies (S) PTE LTD is seeking a Customer Experience Manager to oversee customer operations, manage CRM systems (preferably HubSpot), and enhance service quality in Singapore. The ideal candidate should have a strong background in customer operations, team leadership experience, and familiarity with B2B sales processes

Job Summary

  • The role involves overseeing quotations, order processing, and customer requests with high accuracy and service quality.
  • Candidates will own and optimize the HubSpot CRM to ensure data accuracy, reporting, and pipeline visibility.
  • The position requires leading and coaching a Customer Experience team while setting KPIs to drive performance.

Matching Summary

Match Score: 85

GMP Technologies (S) PTE LTD is seeking a Customer Experience Manager to oversee customer operations, manage CRM systems (preferably HubSpot), and enhance service quality in Singapore. The ideal candidate should have a strong background in customer operations, team leadership experience, and familiarity with B2B sales processes.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • HubSpot CRM management and optimization
  • End-to-end customer operations oversight
  • Team leadership and KPI management
  • B2B industrial sales support experience
  • Quotation and order processing accuracy

Nice-to-have

  • Strong commercial acumen in pricing
  • Experience driving operational efficiency
  • Background in engineering distribution
  • Data-driven decision making skills
  • Culture of customer-focused results

Key Requirements

  • Bachelor's degree in Business or Engineering
  • 5–10 years experience in customer operations
  • Proven team leadership and people management experience

Work Rights

Not specified

Tailored Resume

Cover Letter