Customer Support Officer – Insurance (na Shift / Non-voice / Manila)

QBE Insurance

Manila, Philippines
Hybrid
2 years customer service experience
Bpo or insurance industry experience
North america shift schedule
QBE Insurance is seeking a Customer Support Officer in Manila to provide technical support and ensure high-quality delivery of services within the insurance sector. The role requires a minimum of two years in customer service, preferably in a BPO or insurance environment, and involves working hybrid hours aligned with North American schedules

Job Summary

  • The Customer Support Officer will provide technical support and assist the team leader as a subject matter expert. Responsibilities include ensuring high-quality delivery of work and compliance with organizational policies. The role involves building effective partnerships with stakeholders and identifying service delivery improvement opportunities.

Matching Summary

Match Score: 85

QBE Insurance is seeking a Customer Support Officer in Manila to provide technical support and ensure high-quality delivery of services within the insurance sector. The role requires a minimum of two years in customer service, preferably in a BPO or insurance environment, and involves working hybrid hours aligned with North American schedules.

Skills & Requirements

Must-have

  • 2 years customer service experience
  • BPO or insurance industry experience
  • North America shift schedule

Nice-to-have

  • analytical and critical thinking skills
  • intentional collaboration
  • stakeholder management

Key Requirements

  • experience in customer service
  • amenable to hybrid work arrangement

Work Rights

Not specified

Tailored Resume

Cover Letter