FAENA Movement is seeking a Quality Manager for their new property in Red Sea, Saudi Arabia, focusing on maintaining and enhancing quality standards across all departments to ensure exceptional guest experiences. The role involves developing quality assurance programs, analyzing guest feedback, and fostering a culture of excellence in service delivery, particularly in the luxury hospitality sector
Job Summary
The Quality Manager is responsible for overseeing the development and continuous improvement of quality standards across all departments to ensure exceptional guest experiences.
This role involves analyzing guest feedback from platforms like TrustYou and Forbes to identify trends and lead root-cause analysis of service failures.
The position requires partnering with department heads to embed a culture of excellence, accountability, and innovation while maintaining strict adherence to brand and regulatory standards.
Matching Summary
Match Score: 85
FAENA Movement is seeking a Quality Manager for their new property in Red Sea, Saudi Arabia, focusing on maintaining and enhancing quality standards across all departments to ensure exceptional guest experiences. The role involves developing quality assurance programs, analyzing guest feedback, and fostering a culture of excellence in service delivery, particularly in the luxury hospitality sector.