Client Support Relations - Language Services

Kyndryl

Hybrid
Jlpt n1-n2-n3 japanese proficiency
English fluency required
Jira service desk experience
Kyndryl is seeking a Client Support Relations professional with proficiency in Japanese (JLPT N1-N3) and strong English communication skills. The role requires a proactive approach to customer service, experience with ITSM tools, and a solid understanding of application support in large-scale environments

Job Summary

  • The role involves providing certified Japanese language support and troubleshooting for mission-critical technology systems at Kyndryl.
  • Candidates must demonstrate demonstrable knowledge of Jira Service Desk, Confluence, and experience in Major Incident and Problem Management within an ITIL framework.
  • Kyndryl offers a flexible, hybrid-friendly culture with comprehensive well-being programs and opportunities for professional growth through certifications and coaching.

Matching Summary

Match Score: 85

Kyndryl is seeking a Client Support Relations professional with proficiency in Japanese (JLPT N1-N3) and strong English communication skills. The role requires a proactive approach to customer service, experience with ITSM tools, and a solid understanding of application support in large-scale environments.

Skills & Requirements

Must-have

  • JLPT N1-N2-N3 Japanese proficiency
  • English fluency required
  • Jira Service Desk experience
  • Confluence or equivalent ITSM tools
  • Major Incident Management experience
  • ITIL-based organization background

Nice-to-have

  • Proactive problem-solving attitude
  • Ability to work under pressure
  • Strong stakeholder interaction skills
  • Continuous improvement mindset
  • Team-oriented collaboration style

Key Requirements

  • 4-5 years of relevant experience
  • JLPT N1/N2/N3 certification level
  • Enterprise application support experience
  • SOP adherence in Japanese

Work Rights

Not specified

Tailored Resume

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