Customer Service Representative

BMO

Lacombe, Canada
Base: $34,750.00 - $44,900.00; bonus/equity: not s...
On-site
Delivers exceptional service
Identifies customer needs
Provides advice and guidance
BMO is seeking a Customer Service Representative for their Lacombe location, focusing on delivering exceptional service and identifying customer needs to provide tailored financial solutions. The role involves collaboration with BMO partners and managing various customer service tasks in a retail banking environment

Job Summary

  • Delivers exceptional service to BMO customers and prospects, identifying needs and providing advice on financial solutions.
  • Supports customer requests for banking services, handles transactions, and offers guidance on digital and self-serve options.
  • Contributes to meeting branch business results and the customer experience by collaborating with partners and following risk and compliance processes.

Matching Summary

Match Score: 75

BMO is seeking a Customer Service Representative for their Lacombe location, focusing on delivering exceptional service and identifying customer needs to provide tailored financial solutions. The role involves collaboration with BMO partners and managing various customer service tasks in a retail banking environment.

Salary

Base: $34,750.00 - $44,900.00; Bonus/Equity: Not specified; Benefits: Health insurance, tuition reimbursement, accident and life insurance, retirement savings plans

Skills & Requirements

Must-have

  • delivers exceptional service
  • identifies customer needs
  • provides advice and guidance
  • handles transactions and inquiries
  • collaborates within the branch
  • contributes to business results

Nice-to-have

  • initiative to find creative approaches
  • ongoing improvement of customer experience
  • resourceful self-starter
  • courage and confidence to approach customers

Key Requirements

  • No prior experience necessary
  • Post-secondary degree or certification desirable
  • High-level knowledge of personal, commercial and partner offers
  • Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications
  • Basic knowledge of specialized sales and business banking solutions

Work Rights

Not specified

Tailored Resume

Cover Letter