As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
The Customer Banking Specialist role involves supporting customers with enquiries, processing credit applications, and completing Financial Health Checks to assess needs.
CommBank supports Aboriginal and Torres Strait Islander Peoples with professional and personal community networks and encourages applicants to complete online assessments within 48 hours.
Matching Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional customer service experience
Financial product knowledge
Effective communication skills
Problem solving and solution provision
Risk-adverse culture adherence
Part time availability for set roster
Nice-to-have
Ability to articulate financial terms clearly
Genuine interest in financial wellbeing
Ability to work in a busy retail environment
Holistic customer solutions approach
Interest in career growth with CommBank
Key Requirements
Proven customer service experience
Experience in financial services, retail, or hospitality