Technical Support Engineer-2

Community Brands

Pune, India
Api, json, xml, html troubleshooting
Third-party system integrations
Sql for querying data
Provide advanced technical support while maintaining professional and effective communication with both clients and internal teams for the Your Membership (YM) team

Job Summary

  • Provide advanced technical support while maintaining professional and effective communication with both clients and internal teams for the Your Membership (YM) team.
  • Lead technical troubleshooting efforts for existing customers and vendors while providing internal technical insights across departments.
  • Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date.

Matching Summary

Provide advanced technical support while maintaining professional and effective communication with both clients and internal teams for the Your Membership (YM) team.

Skills & Requirements

Must-have

  • API, JSON, XML, HTML troubleshooting
  • Third-party system integrations
  • SQL for querying data
  • Review application logs
  • Dot Net, React, jQuery familiarity
  • US Shift work

Nice-to-have

  • Association Management Systems experience
  • Learning Management Systems experience
  • CRM APIs experience
  • SaaS systems experience
  • Cloud service providers experience
  • AI tools for productivity

Key Requirements

  • 3-5 years technical customer support experience
  • Experience supporting third-party APIs
  • Root cause analysis skills
  • Excellent communication skills
  • Well-organized and analytical

Work Rights

Not specified

Tailored Resume

Cover Letter