Amex GBT is seeking a dedicated and customer-focused Product Support Analyst to join our Global Service Solutions team in Gurgaon
Job Summary
Amex GBT is seeking a dedicated and customer-focused Product Support Analyst to join our Global Service Solutions team in Gurgaon.
In this role, you will provide second-level technical support for our travel technology products, ensuring our clients receive world-class service and seamless travel program management.
The #TeamGBT Experience includes flexible benefits tailored to each country, travel perks, and access to over 20,000 courses on our learning platform.
Matching Summary
Amex GBT is seeking a dedicated and customer-focused Product Support Analyst to join our Global Service Solutions team in Gurgaon.
Skills & Requirements
Must-have
Second-level product support
Travel technology products
Online Booking Tool (OBT)
Expert Auditor (EA)
Global Distribution System (GDS)
Client servicing and support
Nice-to-have
Collaborative culture
Inclusion groups
Flexible benefits
Travel perks
Learning platform access
Key Requirements
Minimum 5 years in the travel industry
Minimum 3 years GDS experience
Experience with online booking tools
Proficient in Microsoft Office Suite
Experience in product testing and quality assurance