Contact Center Supervisor

Wintrust

Northbrook, IL, US
Base: $50,000 - $65,000; bonus/equity: eligibility...
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Daily guidance and support
Training and educating representatives
Monitoring work performance
** Wintrust is seeking a Contact Center Supervisor for their Northbrook, IL location, offering a hybrid work schedule. The ideal candidate will have leadership experience and a background in customer service, ideally within the insurance or financial sectors. **

Job Summary

  • Responsible for providing daily guidance and support to customer service representatives, completing daily work assignments, answering inquiries, and suggesting changes to improve efficiency and service.
  • Responsible for training and educating representatives, monitoring work performance and providing feedback.
  • Competitive pay and discretionary or incentive bonus eligible Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few.

Matching Summary

Match Score: 75

** Wintrust is seeking a Contact Center Supervisor for their Northbrook, IL location, offering a hybrid work schedule. The ideal candidate will have leadership experience and a background in customer service, ideally within the insurance or financial sectors. **

Salary

Base: $50,000 - $65,000; Bonus/Equity: eligibility to earn an annual bonus; Benefits: Medical Insurance, Dental, Vision, Life insurance, 401(k) with company match, tuition reimbursement

Skills & Requirements

Must-have

  • Daily guidance and support
  • Training and educating representatives
  • Monitoring work performance
  • Providing feedback
  • Answering customer service calls

Nice-to-have

  • Entrepreneurial spirit culture
  • Opportunities for development
  • Upward mobility opportunities

Key Requirements

  • 2-3 years customer contact experience
  • Leadership ability
  • Prior management experience
  • Experience in Insurance or Financial industry
  • Ability to work 10am-7pm shift

Work Rights

Not specified

Tailored Resume

Cover Letter