Jabra Support Engineer, Tier 3

GN Audio/Hearing

Tokyo, Japan
Onsite
Tier 3 technical support
Jabra global customer experience
Audio and video technology expertise
You will manage escalated tickets, solving them or maturing them for further escalation

Job Summary

  • You will manage escalated tickets, solving them or maturing them for further escalation.
  • The team supports customers every day in experiencing the best Jabra has to offer.
  • We hold each other to the highest standards of product knowledge and customer support.

Matching Summary

You will manage escalated tickets, solving them or maturing them for further escalation.

Skills & Requirements

Must-have

  • Tier 3 technical support
  • Jabra Global Customer Experience
  • audio and video technology expertise
  • UC and meeting room applications
  • ticket ownership and customer contact
  • on-site support as needed
  • native Japanese speaker

Nice-to-have

  • driven and engaging advocates
  • learning from one another
  • highest standards of product knowledge
  • transferable skills valued
  • mindset and motivation alignment

Key Requirements

  • Bachelor’s degree or relevant experience
  • Significant experience in a similar role
  • Proficient with Microsoft Office suite
  • Excellent organizational and communication skills
  • Ability to lead meetings and conduct training
  • Thorough understanding of modern audio/video technologies
  • Experience installing collaboration applications
  • Experience with DECT and Bluetooth RF technology
  • Fluency in English

Work Rights

Not specified

Tailored Resume

Cover Letter