Customer Service Advisor - Digital Intake - Bacolod - 2026

Concentrix

Bacolod City, Philippines
Customer service support
Inbound calls
Outbound calls
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements

Job Summary

  • The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
  • This position provides customer service support and resolution of routine problems regarding client's product or services.
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).

Matching Summary

The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.

Skills & Requirements

Must-have

  • customer service support
  • inbound calls
  • outbound calls
  • internet communication
  • resolve routine problems
  • maintain basic knowledge

Nice-to-have

  • demonstrate empathy
  • build rapport
  • pleasant and professional tone
  • team member
  • work independently

Key Requirements

  • high school diploma
  • three to six months experience preferred
  • strong computer navigation skills
  • ability to effectively communicate
  • dependable with strong attention to detail
  • skilled in multi-tasking
  • tolerance for repetitive work

Work Rights

Not specified

Tailored Resume

Cover Letter