Technical Support Specialist

Young Adult Institute Inc

Manhattan, US
Base: $26.44 ph; bonus/equity: not specified; bene...
On-site
Install and configure computer hardware and software
Troubleshoot network and device issues
Perform routine preventative maintenance
Young Adult Institute Inc is seeking a Technical Support Specialist for on-site support in Manhattan, responsible for IT installations, maintenance, troubleshooting, and customer service for end-users. The position requires a high school diploma, two years of IT experience, and strong technical knowledge

Job Summary

  • Identifies information technology needs across assigned region and facilitates all site equipment installations and deployments.
  • Appropriately triages, prioritizes and escalates and/or documents network or device issues, maintenance and resolutions across assigned region using electronic ticketing system.
  • Provides on-site, in-person and/or telephone technical support to staff across assigned region to troubleshoot complex issues, replace or repair equipment, perform installations or provide other IT support.

Matching Summary

Match Score: 75

Young Adult Institute Inc is seeking a Technical Support Specialist for on-site support in Manhattan, responsible for IT installations, maintenance, troubleshooting, and customer service for end-users. The position requires a high school diploma, two years of IT experience, and strong technical knowledge.

Salary

Base: $26.44 per hour; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Install and configure computer hardware and software
  • Troubleshoot network and device issues
  • Perform routine preventative maintenance
  • Respond to service issues within SLAs
  • Provide on-site technical support
  • Regularly travel across assigned region

Nice-to-have

  • Strong customer-service orientation
  • Ability to multi-task and prioritize
  • Adapt in a fast-paced environment
  • Analytical and problem-solving abilities

Key Requirements

  • High school diploma or GED
  • Two (2) or more years of IT technical support experience
  • Technical certifications in OS, PC, CICSO and/or Microsoft Office or similar areas
  • Ability to regularly travel and lift up to 30 pounds
  • Ability to work Saturdays on a rotating schedule

Work Rights

Not specified

Tailored Resume

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