Associate, Payroll Client Services - Sat- Wed - Amer

weareecom.io

Remote
$19,650 - $44,200 usd; not specified; not specifie...
Remote
Payroll customer service experience
Global payroll regulatory knowledge
Customer issue resolution
Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls

Job Summary

  • Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.
  • Provide advanced-level support, addressing complex issues and ensuring customer satisfaction is prioritized throughout their journey.
  • Partner effectively with teams across Customer Experience, Payroll Operations, Benefits, Tax, and Finance to ensure timely and accurate resolutions within strict service level agreements (SLAs).

Matching Summary

Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.

Salary

$19,650 - $44,200 USD; Not specified; Not specified

Skills & Requirements

Must-have

  • Payroll customer service experience
  • Global payroll regulatory knowledge
  • Customer issue resolution
  • Zendesk, Slack, Notion experience
  • Team collaboration
  • Saturday to Wednesday schedule

Nice-to-have

  • Continuous learning in payroll
  • Ambitious problem solving
  • Future of work culture

Key Requirements

  • Payroll customer service experience
  • Advanced knowledge in specific jurisdictions
  • Experience with customer support platforms
  • Experience with collaboration tools

Work Rights

Not specified

Tailored Resume

Cover Letter