Contact Center Supervisor

Downers Grove Bank & Trust Co

Northbrook, IL, United States
Base: $50,000 - $65,000; bonus/equity: annual bonu...
Hybrid
Daily guidance and support
Monitoring work performance
Answering customer inquiries
Responsible for providing daily guidance and support to customer service representatives, completing daily work assignments, answering inquiries, and suggesting changes to improve efficiency and service

Job Summary

  • Responsible for providing daily guidance and support to customer service representatives, completing daily work assignments, answering inquiries, and suggesting changes to improve efficiency and service.
  • We offer competitive pay and discretionary or incentive bonus eligibility, a comprehensive benefit package, and opportunities to grow and develop in your career.
  • FIRST Insurance Funding is a subsidiary of Wintrust, a financial services company with more than $66 billion in assets.

Matching Summary

Responsible for providing daily guidance and support to customer service representatives, completing daily work assignments, answering inquiries, and suggesting changes to improve efficiency and service.

Salary

Base: $50,000 - $65,000; Bonus/Equity: annual bonus eligible; Benefits: Medical, Dental, Vision, Life, 401k with match, tuition reimbursement, and more

Skills & Requirements

Must-have

  • Daily guidance and support
  • Monitoring work performance
  • Answering customer inquiries
  • Timely, efficient, knowledgeable service

Nice-to-have

  • Entrepreneurial spirit
  • Award-winning culture
  • Opportunities for development

Key Requirements

  • 2-3 years customer contact experience
  • Leadership ability
  • Prior management experience
  • Experience in Insurance or Financial industry
  • Ability to work 10am-7pm shift

Work Rights

Not specified

Tailored Resume

Cover Letter