The Customer Service Specialist coordinates and executes operational support for all customer order-related processes, acting as the first point of contact for transaction inquiries
Job Summary
The Customer Service Specialist coordinates and executes operational support for all customer order-related processes, acting as the first point of contact for transaction inquiries.
Key responsibilities include creating and expediting sales orders, coordinating the Master Demand Plan, participating in Sales/Operations meetings, and maintaining price lists in Oracle.
The role requires a Bachelor's degree in a related field, 2-5 years of customer service or manufacturing experience, strong computer skills, and advanced English proficiency.
Matching Summary
The Customer Service Specialist coordinates and executes operational support for all customer order-related processes, acting as the first point of contact for transaction inquiries.
Skills & Requirements
Must-have
Customer order creation and expediting
Master Demand Plan maintenance
Sales/Operations meeting participation
Price list maintenance in Oracle
Billing and collections coordination
Customer quote and price support
Material return coordination
Progress monitoring and resolution
Reporting on forecasts, shipments, sales
Production environment understanding
Communication of customer activity
Product shipment coordination
Nice-to-have
Respectful interaction with others
Open and honest communication
Doing the right things
Teamwork and proactivity
Effective communication and problem-solving
Detail orientation and leadership
Key Requirements
Bachelor's degree in Business, Commerce, Administration, Industrial Engineering, or related field
2-5 years of experience in customer service and/or manufacturing
Experience in data analysis, sales, and forecasting
Advanced English level
Ability to read and interpret contracts and specification sheets