Island Work Transitions Inc is seeking a Technical Account Manager to join their team in Costa Rica. The role involves building relationships with strategic customers, providing proactive support, and managing complex enterprise software solutions
Job Summary
The Technical Account Manager acts as the primary support contact and advocate for strategic customers, ensuring alignment with business objectives and proactively managing system reliability.
Workday offers a culture rooted in integrity, empathy, and shared enthusiasm, providing tools and support for employee growth and meaningful work.
The role requires engagement with senior leadership and cross-functional teams to resolve escalations, drive customer self-sufficiency, and pilot new programs.
Matching Summary
Match Score: 85
Island Work Transitions Inc is seeking a Technical Account Manager to join their team in Costa Rica. The role involves building relationships with strategic customers, providing proactive support, and managing complex enterprise software solutions.
Skills & Requirements
Must-have
customer relationship management
technical account management
escalation and incident management
project management skills
strong communication skills
Workday product expertise
stakeholder engagement
Nice-to-have
leadership with high-level stakeholders
ability to work independently
problem solving and multitasking
team collaboration across functions
customer advocacy
continuous improvement initiatives
travel flexibility up to 25%
Key Requirements
BS or MS in Technical Degree or equivalent experience
4+ years in product support or customer success for complex B2B software
4+ years managing complex SaaS implementations
experience with HR, Payroll, Financials or related business areas