The Assistant Director ensures Prudential’s High Net Worth (HNW) strategy is translated into a clear, differentiated and consistently delivered customer experience
Job Summary
The Assistant Director ensures Prudential’s High Net Worth (HNW) strategy is translated into a clear, differentiated and consistently delivered customer experience.
This role identifies systemic gaps across onboarding, underwriting, servicing and claims, prioritizing improvement initiatives, and partners cross-functionally to strengthen execution.
It focuses on building structured processes and service standards that ensure clarity, consistency and elevated experience for affluent and HNW customers.
Matching Summary
The Assistant Director ensures Prudential’s High Net Worth (HNW) strategy is translated into a clear, differentiated and consistently delivered customer experience.
Skills & Requirements
Must-have
HNW customer strategy
customer journey mapping
service standards development
cross-functional collaboration
performance insights translation
Nice-to-have
diversity and inclusion
career ambition support
structured processes building
Key Requirements
15 years of experience in life insurance
Strong technical understanding of life insurance
Experience in customer strategy
Degree in Actuarial Science, Business, Finance, Marketing or related discipline